At Audio Exchange, we understand not every product will ultimately meet your needs or expectations. For whatever reason, we offer a free 30 day return policy on most products for a full refund. All returns must be in ‘like new’ condition. Most items will not incur a restocking fee. Please see below for exceptions. Simply initiate a return on the website and ship the product back to the the address below
6007 W Broad St
Richmond VA 23220
*open box headphones, cartridges and stylus’ will incur a 15% restocking fee. Opened in-ear headphones and turntables cartridges or stylus’ with a broken needle may not be returned.
If you have any questions regarding a return please contact us at firstname.lastname@example.org.